Terms of Sales
ARTICLE 1 : COMMITNENTS OF THE COMPANY
Any order placed with Excell’R Transport and the Alpes Private Transfer by Excell’R Transport service implies acceptance of all of these conditions of sale. These are an integral part of the transport contract signed between Excell’R Transport and its principal. Any modification proposed by one of the parties may be accepted after written agreement by both parties.
The company Excell’R Transport undertakes to respect the times and places of pick-up that were agreed upon booking.
ARTICLE 2 : PRICING
Our rates are inclusive of all taxes, fixed, expressed in Euro and known in advance; they cannot be changed due to road traffic.
The prices indicated include the vehicle, the driver's service, insurance for the transported persons, fuel, as well as tolls and parking lots.
“Entrances to the various sites, restaurants and all additional services remain the responsibility of the customer.”
The price communicated corresponds to a price based on a conventional transfer and depending on the range of the vehicle requested, regardless of the number of people, for example for a Mercedes V-Class van, a maximum of 7 people. The quantity of luggage transported is limited to one suitcase and one hand luggage per person. Beyond this, the number of baggage must be the subject of prior information to the customer to the company Excell’R Transport.
For a provision service, an approach package will be calculated and the start of the service will take effect at the time and place agreed between the two parties. The carrier is not responsible for any damage caused by the density of road traffic. This article is also valid for wedding packages and other events…
For special requests, business transfers, VIPs, private flights, tourist circuits, events or other destinations, the request must be specified in your message, the price will be offered based on the elements that you have sent us.
Our prices are understood to be 10% VAT for passenger transport services and 20% for provision of services (French VAT)
ARTICLE 3 : BOOKING
For all reservations, we will send you a contract corresponding to the elements provided. This contract must come back to us, by post or electronic means, dated, signed and must contain the mention "Good for agreement for the performance of the transport or the service". The firm reservation of the vehicle will only be taken into account on receipt of the said quote and a deposit of 30% indicated on the quote. The balance of the quote must be paid in full before taking charge of the customers.
ARTICLE 4 : PAYMENT
We accept the following payment methods: Cash, Visa, Master Card, American Express, Bank Transfer, VAD system via secure server, Check, Foreign currency *
* Conversion made during payment via the Crédit Agricole "My Management" application based on the value of the exchange rate in real time and automatically calculated bank charges.
ARTICLE 5 : MODIFICATION DURING SERVICE
The vehicle is rented for a well-defined service, it will be imperative to notify the Excell’R Transport Company as soon as possible, of any change in order to best prepare the transport and ensure the smooth running of the service.
Any modification of the journey by the customer during the service may generate additional costs to be paid directly to the driver or reimbursed directly to Excell’R Transport at the end of the service.
In the event of a change in the route or its duration due to the originator, the driver will note them on his mission order and have them signed by the client.
In the event of a modification of the duration due to the sole initiative of the principal, the costs incurred will be borne by the latter.
Last minute changes could be called into question if they disrupted the daily organization of Excell'R Transport or its driver, in which case no modification may be made without the agreement of the management of Excell 'R Transport.
ARTICLE 6 : CUSTOMER OBLIGATIONS
All vehicles are non-smoking, the driver can take breaks at the request of the customer.
We require respect for the equipment, any damage to the interior or exterior equipment of the vehicles will be invoiced.
Wearing a seat belt is compulsory. It is forbidden to leave your head outside or open the doors without the driver's authorization. The driver reserves the right to lock the windows and doors.
Baggage or any other object owned by the customer remains under his responsibility. Excell’R Transport cannot be held responsible for theft of valuables and luggage left in the vehicle.
For reasons of safety and respect for the vehicle, only the driver is able to open and close the doors.
The customer undertakes: to maintain a correct attitude, not to use narcotics, not to get drunk.
The client agrees to respect the appointment times agreed between the two parties. An increase in the price offered may be applied in the event of non-compliance with these.
Animals on board vehicles can be authorized in agreement with the company and in compliance with the highway code.
The Excell’R Transport company reserves the right and authorizes its drivers to refuse access to the vehicle in the event of non-compliance and excessive passenger numbers.
ARTICLE 7 : REGULATIONS / ROAD CODE
The vehicle and the driver will be provided with the vehicle documents necessary for the smooth running of the entire service. The ordering party and the passengers are required to comply with the regulations applicable to persons and their baggage in the country crossed.
The driver must respect the road regulations in force. In no case may the customer demand that the driver exceed the authorized speed limit or commit traffic violations.
The driver reserves the right to interrupt the current service if the behavior of customers or their close entourage jeopardizes the safety of the driver or the rented vehicle, if they commit an offense, or if they behave insultingly vis-à-vis the driver. No refund can then be required.
ARTICLE 8 : DRIVER WAIT TIME
In case of delay from the client and depending on the availability of our schedule, the driver will stay in place and wait under the following conditions:
Arrival on a conventional flight: the driver waits up to an hour at no additional cost *. Beyond the first hour, this hour becomes chargeable, i.e. € 50 / h and any additional half hour of waiting started is due at the price of € 25 / half hour.
Arrival by train: The driver waits up to 30 minutes at no additional cost *. Beyond 30 minutes, this first half hour becomes chargeable, ie 25 € / half hour and any additional half hour started is due.
Pick-up from a hotel or any address defined by the client: The driver waits up to 15 minutes at no additional cost *. Beyond 15 minutes, the first quarter hour becomes chargeable, i.e. € 15 / quarter hour and any additional quarter hour started is due.
This rate is applicable for conventional transport.
In the event that the driver cannot remain on site in order not to compromise the planning of his day, Excell’R Transport will do everything in his power to transport another vehicle as soon as possible. Under these conditions, waiting for customers may be necessary and incurring additional costs for it.
The waiting conditions for a private flight arrival or for a particular event will be described in the offer when the quote is proposed.
* The time taken into account is that of arrival initially planned by the railways, airlines or that of the customer defined when booking.
ARTICLE 9 : WITHDRAWAL / CANCELLATION
Any reservation canceled within 3 days (72 hours) preceding the pick-up time as defined in the quote accepted by the customer, will be invoiced at a rate of 50% of the amount of the quote.
Any reservation canceled within 24 hours preceding the pick-up time as defined by the quote accepted by the client, will be billed at the rate of 100% of the amount of the quote. The non-presentation of the persons to be transported to the meeting (address and time) of support fixed by the client cannot constitute a case of cancellation of the contract giving entitlement to payment of the service provided and any damages or disbursements suffered / incurred by the company.
Excell’R Transport reserves the right to cancel the service until the day of departure in the event of force majeure - the deposit having been returned.
In the event that we cannot make the vehicle provided for in the initial contract available, the deposit will be fully refunded, unless the two parties agree on the provision of another vehicle.
In the event of a breakdown during the service rendering the vehicle unavailable, the amount of the service will be calculated in proportion to the time spent, without recourse or compensation for the damage caused.
We reserve the right to cancel the service in the event of force majeure if the weather conditions may jeopardize passenger safety.
ARTICLE 10 : LIMITATION OF LIABILITY CLAUSES AND DISPUTES
The Excell'R transport company cannot in any case be held responsible for delays in transport times due to circumstances beyond its control: road blocked, road structure prohibited to traffic, detour, flooded road, snow, traffic jams , interventions on the pavement of public forces (police, customs, firefighters, etc.).
In case of immobilization of the vehicle during the journey due to a mechanical failure, an accident or damage (degradation, theft), the company Excell'R Transport will endeavor to ensure the continuity of the journey, either with one of its vehicles, either with a vehicle chartered to another company and undertakes to notify the client.
If Excell’R Transport does not find any solution for the replacement of the vehicle during the service making the vehicle unavailable, the amount of the service will be calculated in proportion to the time spent, without recourse or compensation for the damage caused.
In case of dispute, only the Commercial Court of Chambéry will have jurisdiction.
Any complaint is admissible only within 8 days after the end of the execution of the transport service concerned.
Excell’R Transport reserves the right to use the photographs taken during the services for promotional purposes.